FAQ

Are your products really 100% all-natural?

Yes, all our products are natural and are devoid of any harmful chemicals, additives and preservatives. The raw material used is farm fresh, and it is processed using traditional methods that do not incorporate any machinery. We aim to replace machine-made with handmade.

What do you mean by the traditional methods?

When we claim our processing methods are traditional, the traditional grinder, mortar-pestle, churners, etc., are used. All of this is done by our all-women work form, who put all their love and efforts to bring out the essence of traditional India in all our products.

What is the texture of your products?

Since our products are handmade and we deploy traditional methods, the texture of our spices, flour etc., is coarse. People all over the world love the texture of our products because it caters to ensuring use of authentic raw material and trueness of our products.

How can the coarseness of products justify authenticity?

Let take the example of chilli powder,

Chilli powder is manufactured all over India and abroad as well. It is well known fact that in red chilli powder, adulterants like brick powder, sawdust, sand, soapstone, water-soluble coal-tar based colours, and red oxide are used. Physically, we cannot make out whether the chilli powder in the store shelves contains adulterants or not. And that is a concern for many. In Navgun chilly powder, we can manually spot the seeds, etc., in the powder. The whole texture of the powder will only ensure you that it contains not but only chillies.

Where do you get your raw materials from? Are the raw materials organic?

We do not claim that our products are organic. However, we pick raw products that are cultivated without any fertilizer and pesticides. To ensure this, we get raw material from the fertilizer free state of India-Sikkim.

Can you deliver the products globally?

Yes, we can deliver products globally as well. Keeping in mind that Indian culture and culinary arts have a special place in the hearts of global citizens, we aim to reach every home in every country.

Why are your products prices on the higher side?

Navgun Food Products believe in quality. Retaining the original nutrient value of each food product is our prerogative. To ensure this we deploy manual labour and traditional processes. We also ensure that the products hold great nutritional value by testing it.

Why are your spices expensive?

Our spices are made by deploying all natural techniques to ensure the original nutrients, essential oil and phytochemicals are retained in them. Since spices are used in almost every dish, we want our spices to be of the best quality for you. To do so we put our spice to test. Our spices hold the highest certification in quality i.e AGMARK. This leaves no room for any possibilities of low quality or evidence of chemical traces or additives. It is packed in the best possible way to ensure no external intervention happens. We believe all the manual procedures, testing, quality and packaging justify the price.

Do you induce any chemical preservatives to increase the shelf life?

We do not believe in using chemical preservatives in any food products, as they do not add to the nutritional content but cause health damage. Our traditional culinary arts have evidence of using natural oils, turmeric etc., for preservation. Our preservation methods are of a similar technique. This retains its health benefit while maintaining a longer shelf life.

Is mustard oil multipurpose?

The primary purpose of our all-natural mustard oil is cooking. But due to the added properties of mustard oil being a promoter of healthy hair and skin, it can be used as an external applicant as well.

Do you have a physical store?

Yes! We do have a physical store. If you ever visit Bihar (Saran Dist.), feel free to walk down in our store to check out our handmade products.

Are quality checks done for each product?

Quality assurance is our top priority. We have each of the products tested through certified food testing laboratories to be double sure.

How do you ensure that your spices are of great quality and still retain the necessary medicinal properties?

Spices are native to India. We have been the greatest producers of spices. India embodies an certification called AGMARK to ensure, regulate and monitor the quality of spices. It sets strict standards and our spices pass the AGMARK certification at the first go. While production, our manufactures are mindful of retaining their essential oils, nutritional value and medicinal properties

What quality standards do your products qualify?

All our products qualify for the highest quality standard. Our spices certify the AGMARK standards. AGMARK is a certification mark employed on agricultural products in India, assuring that they conform to a set of standards approved by the Directorate of Marketing and Inspection, an agency of the Government of India.

Why are the products highly priced?

At Navgun Food products we believe in quality which is why we make it handmade. The prices on the higher side only only reflect the quality, authenticity and naturalness of our products. Since our products are handmade a lot of manual labour goes into it right from picking raw material to manufacturing it. When you buy navgun food products you not only support a dream but also make healthy and quality eating choices for yourself. Hence, you can call our products cost-effective.

Are your products organic as well?

We do not claim any of our products to be organic. We are food product manufactures and are not involved in the farming and cultivation process. However, we ensure that the optimal quality and healthy raw materials are used.

Why does the price of tea keep varying?

The world is a home to 3000+ tea types. With their varying grades they are priced from rs. 250/500- to somewhere around 8 lakhs. This because of the process it undergoes, the nutrient it retains etc.

Are your products Veg?

Yes, all products are 100% Vegetarian.

How can I place an order?

If you are a resident of Bihar, you can reach our physical store at this address: EKMA, Saran, Bihar

Or you can place an online order from the following link: Buy Now

What is the mode of payment? Can I avail COD?

We have multiple payment options like Paytm, Google Pay, Net Banking, etc. You can also avail for Cash on Delivery as per your convenience.

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